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  1. #11
    WiiChat Member CashMoneyGifford's Avatar
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    Quote Originally Posted by cannon
    Guys you have to be patient, NOA is the same as the UK, DEAL WITH IT
    I'm only saying this from reading this thread and my experience, but the Customer Service in America seems a lot nicer than the UK. I live in America, and my wiimote speaker started acting up, called up NOA customer support, no hold time, gave me an advanced replacement within 4 days. Now granted that seemed like overly amazing customer service to me, but judging by some of these posts it doesnt look like the UK is getting anywhere near this treatment. Hopefull the UK support will get as good as the US, it shouldn't that hard as vanderz said, the UK doesn't have as big of a market, so it shouldn't take as much manpower to get a good customer service going.
    Console Number: 7173 8067 1288 5224
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  2. #12
    WiiChat Member Nicktendo86's Avatar
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    Yeah the UK market is a lot smaller than the US one so it shouldn't be as hard, but the main thing is you'd have thought that they would be perpared for these problems, they knew the launch was comming so why didn't they make sure they were ready for the extra support they must have known they would nedd to provide?

  3. #13
    WiiChat Member Nicktendo86's Avatar
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    I called Nintendo this morning, just to have a go and see if I could get through, and they have a new automated message. It says that they are having a high volume of calls at the moment and to save waiting on hold there are a couple of options. The message then said that if you have sent in hardware they now have stock and you should be receiving your hardware in 10 working days.

    Hopefully now this is now gonna be all sorted out!

  4. #14
    WiiChat Member Nicktendo86's Avatar
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    Well I finally got my Wii back yesterday. Went through a right problem with parcel force but nevermind. Nintendo said they were sending me a 'new' console but it seems that mine is a refurb, the console looks new enough (apart from a couple of little marks on the SD flap) but when I turned it on there was no setup. I checked the message board and there were a couple of play logs. The console was also nicknamed 'Wii Monkey' lol. A quick system restore cleared it all though and now the system is as good as new.

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