So there I was, getting ready for a night of friends, food, and drinking. I had moved all my furniture out of my living room in order to vacuum. Put my Wii on my bookshelf, but forgot to move the cable for my sensor bar. Can you guess what happened next? That's right, I sucked up my sensor bar cord into the vacuum, hurling the sensor bar itself into the wall, smashing it to bits...I then curled into a ball on the floor and wept.
Straight to the Nintendo website, ordered a replacement sensor bar $10.00US.
Got my order number, checked in 2 days later to see if Nintendo had shipped it. They hadn't. In fact, I couldn't even track my order as my Mynintendo.com account had a different mailing address than my order. So now it looks like my sensor bar isn't coming after all.
So, I call nintendo customer service and find out about the 2 different addresses. They fix that. Then they can't seem to find my order. By now, I've aged 20 years and have pulled most of my hair out. Finally after about an hour, they track down my order. Phew!
So nintendo has to re-order my sensor bar, and I don't have my CC with me so I'm gonna have to call customer service again to give them the number. I rush home on my lunch break from work and find my CC.
My phone rings, it's Nintendo calling me. They are going to send me a new sensor bar for free, no s&h, expedited shipping! 3 more days till it gets here!
Now how many other companies would do that?