In Australia, Nintendo service sucks!!
I am currently on hold with Vic Consumer Affairs (God help me!!)
Nintendo's head office is in Vic by the way.
My Nintendo WII would not turn on so I went through the trouble shooting on their website.
I then tested my power adapter in a friend's wii and it would not turn on.
I then tested his power adapter in my wii and it did turn on.
So it is the power adapter at fault.
I then called Nintendo's warranty line and asked for any extra trouble shooting advice (they had none, just confirmed what I had already done) and warranty information (what to send in, what details of mine, what address, etc).
I followed her instructions and sent it in.
Now I am told that there is no fault.
With these power adapters you sometimes need to unplug them from the wall for a period (such as 1 hour) then re-plug them back in.
I asked why this was not on the website for trouble shooting or why the person on the phone didn't suggest it.
No idea why - but I have to pay a fee.
I am now refusing. Nintendo will not let me escalate further and will not lodge a complaint. I pay or they destroy the power adapter and move on.
PLUS the woman said I was lying about not being told about the possibility of a fee if it is not a warranty issue. I told her I recall the conversation and I was not told - plus I always refuse those fees (And once spent 2 hours in a Telstra store while the customer rep found a repair agent who would not make me sign a piece of paper saying I would pay).
Keep in mind - I always perform as much trouble shooting as I know how or the company will tell me before sending an appliance in for warranty. But I will not pay a fee if there is a warranty.