Microsoft head Bill Gates, who recently made what could be his last CES keynote as he prepares to semi-retire from the company, sat down with the BBC to answer a variety of questions from BBC News readers.
In the video interview, BBC's Rory Cellan-Jones, referring to the widespread hardware failures and infamous "red ring of death" issues, tells Gates that he's received "a lot of questions from people who aren't happy with the service they've been getting from Xbox." Gates is asked what he's going to do to ensure that Xbox 360 is more reliable.
In July of last year, Microsoft finally addressed the problem and issued a new three-year warranty after an "unacceptable number" of repairs. The move cost the company over a billion dollars.
Gates feels the move has adequately addressed the situation and that customer satisfaction is much higher now. In fact, he believes Microsoft is now making the Xbox 360 the "most reliable" video game system today.
"We certainly had to apologize to our users about a number of boxes that had to be replaced. We did that for free for all those people. We've gotten a lot of positive feedback about the way we've handled it. We've got incredible reliability on the new work that we've done," Gates said.
He continued, "Our commitment is that it'll be the most reliable video game box out there. People really love the Xbox because of the content, but we have to make sure the hardware never stands in the way of that."