Wii Disaster story

mr_squish · 01-08-2007, 05:50 PM

So there I was, getting ready for a night of friends, food, and drinking. I had moved all my furniture out of my living room in order to vacuum. Put my Wii on my bookshelf, but forgot to move the cable for my sensor bar. Can you guess what happened next? That's right, I sucked up my sensor bar cord into the vacuum, hurling the sensor bar itself into the wall, smashing it to bits...I then curled into a ball on the floor and wept.

Straight to the Nintendo website, ordered a replacement sensor bar $10.00US.
Got my order number, checked in 2 days later to see if Nintendo had shipped it. They hadn't. In fact, I couldn't even track my order as my Mynintendo.com account had a different mailing address than my order. So now it looks like my sensor bar isn't coming after all.

So, I call nintendo customer service and find out about the 2 different addresses. They fix that. Then they can't seem to find my order. By now, I've aged 20 years and have pulled most of my hair out. Finally after about an hour, they track down my order. Phew!

So nintendo has to re-order my sensor bar, and I don't have my CC with me so I'm gonna have to call customer service again to give them the number. I rush home on my lunch break from work and find my CC.

My phone rings, it's Nintendo calling me. They are going to send me a new sensor bar for free, no s&h, expedited shipping! 3 more days till it gets here!

Now how many other companies would do that?

GreenEnvy · 01-08-2007, 05:58 PM

that is good customer service, glad too hear it.

Jenova · 01-08-2007, 06:30 PM

So you're getting a new one in 3 days? o.o

...If you couldn't have the Wii party, you could have always used candles. xD;

Cap'n Crunch · 01-08-2007, 08:34 PM

yah use candles or two normal remotes

Method of Rhythm · 01-08-2007, 09:06 PM

or two PSPs because thats all their good for.

Half Empty · 01-08-2007, 09:21 PM

Quote:

Originally Posted by Method of Rhythm

or two PSPs because thats all their good for.

lol, yep

mr_squish · 01-11-2007, 07:16 AM

Ok, just an update, no sensor bar yet, but some interesting info...i can get my cursor onto the screen and access any channel, even though my sensor bar is busted (in fact, not even in plugged in or in the same room).

Now, it doesn't work 100% all of the time, I seem to have better success at night than in daylight, but you don't need to really aim for any of Wii sports anyways, and have been playing that exclusively.

Try it out for yourself if you don't believe me.

Riviet · 01-11-2007, 07:20 AM

Quote:

Originally Posted by mr_squish

Ok, just an update, no sensor bar yet, but some interesting info...i can get my cursor onto the screen and access any channel, even though my sensor bar is busted (in fact, not even in plugged in or in the same room).

Now, it doesn't work 100% all of the time, I seem to have better success at night than in daylight, but you don't need to really aim for any of Wii sports anyways, and have been playing that exclusively.

Try it out for yourself if you don't believe me.

Wow!

Never knew you could control the cursor without the sensor bar.

GaryT85 · 01-11-2007, 01:59 PM

you cant do anything pointer wise...

but the controls still work, so use the d-pad and A button.

you can use 2 standard tv/dvd/hi-fi etc remotes and the IR from then allows aiming

i0n · 01-11-2007, 02:04 PM

Must admit i've been very impressed with the way Nintendo customer care has been since the Wii launch. Express replacements for faulty units, hardware etc.

Great to hear about.

Drizzt Do'Urden · 01-11-2007, 02:11 PM

if you had broken your Wiimote , would they send you a new one free?

it's just 10$ , they don't give a sh!t once in a while

Drizzt

wele · 01-11-2007, 02:14 PM

Quote:

Originally Posted by Drizzt Do'Urden

if you had broken your Wiimote , would they send you a new one free?

it's just 10$ , they don't give a sh!t once in a while

Drizzt

o.O i don't get you and i don't get your post.

Drizzt Do'Urden · 01-11-2007, 02:28 PM

they did replaced the sensor bar . if they sell it 10$ , how much you think it cost them to make it? 2$ ?

YOu think they would replace a Wiimote for free if they lose your address?

Drizzt

mr_squish · 01-11-2007, 03:34 PM

Quote:

Originally Posted by GaryT85

you cant do anything pointer wise...

but the controls still work, so use the d-pad and A button.

you can use 2 standard tv/dvd/hi-fi etc remotes and the IR from then allows aiming

That's the thing, I can manipulate the pointer. Try navigating from channel to channel with the d-pad, you can't. But, if i get the angle just right (not pointing at the screen) the player 1 hand cursor does show up and I can use it.

But i didn't know about the 2 other remotes and IR, I will try this too.

And no, I don't think they would replace Wiimotes because you can buy one in a store where the sensor bar is only a part of the Wii and Nintendo can't expect us to buy a whole new wii when a cable breaks.

Bryan_ · 01-11-2007, 04:18 PM

How is this a disaster story? It has a good ending. XD

mr_squish · 01-11-2007, 04:19 PM

Quote:

Originally Posted by Bryan_

How is this a disaster story? It has a good ending. XD

Good point, but I have to wait for the sensor to play LoZ TP, hence the "disaster"

Bryan_ · 01-11-2007, 04:32 PM

That does stink.

mr_squish · 01-13-2007, 07:10 AM

Awesome! yesterday my *free* sensor bar came in the mail, right to my door. It was super bubble wrapped, and packaged exactly like the one that originally came with my Wii. (green tape and all) I plugged it in, fired it up and viola!

Now i can go back and finally add all of you in the friends code post. (I really, really wish there was a better way but beggars can't be choosers.)

So yeah, in summation, what a wonderful company to deal with. Courteous, efficient, and knowledgeable, a rare commodity in this day and age.

Greenfire8484 · 01-13-2007, 07:19 AM

so tru... nintendo is under appreciated... but they are the best. I thought my Wii was broken, so i called nintendo and they were really cool. wen my ps2 almost blew up, sony got all pissd.

P.S: im writing this on my Wii. Sick, huh?!