Uh oh! big problem!

keithito · 11-20-2006, 07:29 PM

Hi, I just bought my wii yesterday,and this morning I ran into something of a large problem.

Last night, my wii was working wonderfully, I was playing zelda, trauma center, sports, all fine. Then I decided to go to sleep, so I exited the game, set down my controller, turned off the wii, and went to bed.

This morning, I turned on my wii, picked up my remote, and hit "A" to get past the health advisory screen. one I got to the wii menu, I noticed something strange, the pointer for my wii remote has disappeared. I tried restarting many times, I waved my arms around wildly, then I slowly dragged the remote around, and still, no cursor.

The light on the remote says it is working, and is properly installed as 1st player. I can use the buttons on the remote (home) and it will bring up the remote menu, however without a cursor, I cannot play any games, access any channels, or even alter any menu options. I have only the remote and nunchuk that is packaged with the console, and have tried to fix this for quite a bit now.

I would greatly appreciate it if anybody could tell me what is wrong, and how it can be fixed, just so you know :

My sensor bar is located above my TV, it is all connected fine, and I am connected to the internet via the Nintendo Wi Fi USB adapter.

Thanks for all the help!

Mmy · 11-20-2006, 07:37 PM

Protip: Nintendo Tech Support is ALWAYS where you should go first. Dont post on an unofficial forum for something like that.

Also, no clue whats wrong.

keithito · 11-20-2006, 07:42 PM

When you say nintendo tech support, do you mean a number that I could find in the booklets that come with my wii?

Wiitime · 11-20-2006, 07:45 PM

Cursor not appearing

Please note that our experience shows that this troubleshooting is best performed using only one (1) Wii Remote at a time.

Some games do not use the cursor feature of the Wii Remote; Make sure the game you are attempting to play uses the cursor by reading the game's instruction manual. You can also exit out of the game to return to the Channel Menu and use the Wii Remote to see the cursor. If the cursor still does not appear, continue with the steps below.

Trying to use multiple Wii Remotes in the Mii Channel or Photo Channel? These Channels only allow the Wii Remote designated as "Player 1" to function.

Verify that the Wii Remote's pointer lens is free of obstructions and contamination (stickers, heavy smudges, etc.). The pointer lens is the tinted rectangle at the end of the Wii Remote.

Check the battery power level by turning off the Wii console, then opening the battery cover of the Wii Remote. Press the red "SYNC" button to check battery strength. The number of lights flashing indicates the Wii Remote's battery strength. Four flashing lights indicates full strength. Our experience has shown that as your battery strength decreases to one (1) or less lights flashing, the cursor may not appear. For troubleshooting, if possible, try using fresh batteries so that all four lights illuminate. If after inserting brand new batteries, you are still seeing less than all four LEDs flash, then your Wii Remote will need to be repaired. Please click here for repair information.

Sync the Wii Remote(s):
Press the POWER button on the Wii Remote to see if the Wii console powers on.
If it does, the Wii Remote is synced with the system. Please skip to the next section.
If the power doesn't come on, power on the system manually and try syncing the Wii Remote.
If the Wii Remote will not sync, there is likely a problem with the Wii Remote. Please click here for repair information.
If the Wii Remote will sync and the cursor still does not appear, try another Wii Remote if possible.
If at least one Wii Remote is working, there is likely a problem with the first Wii Remote and it will need to be repaired. Please click here for repair information.
If you have only one Wii Remote, or none that are working, please continue troubleshooting.

Make sure that the Wii Remote is being used between 3' and 8' directly in front of the TV and that there are no bright light sources affecting the Wii Remote's operation (review Game Play Guidelines for more information), and that the Sensor Bar is placed properly (see Sensor Bar setup).

Check the cord on the Sensor Bar for any frayed wires or kinks, and verify that the Sensor Bar is free of obstructions.

Check the button functionality, and that the Sensor Bar is operating correctly, by accessing the Wii Main Menu. Use the "+" and "-" buttons to scroll side-to-side through the Wii Channel screens.
If you are able to scroll with the "+" and "-" buttons, but the cursor is not appearing, then there is likely a problem with the Sensor Bar. Please click here for additional Sensor Bar information.
If there is no response, there is likely a problem with the Wii Remote. Please click here for repair information.