Customer Service Options?

unacart · 01-08-2008, 10:35 PM

Hi, like many others during this holiday season, my Wii has been going through disk error problems. Since it's over a month old, it cannot be replaced by the store. I do want to call customer service and find out what my options are but decided to ask here first.

So if I describe my disk error situation, would they just suggest a repair? I've heard others given refurbished ones. Or would they just recommened to clean the disk and other useless suggestions like that?

Or should I call at all? My wii is still reading the games about 60% of the time, but I'm quiet annoyed that my brand new wii and new disks are having problems. I know that I'm putting it in correctly and the disks are not scratched at all.

Skippy · 01-09-2008, 10:25 AM

You should call them, most likely it'll just get worse as time goes on.

Ask them about your replacement options and whether you get a refurb, new, or your original repaired.

unacart · 01-09-2008, 11:23 AM

Is there anyway to get a refurbished instead of a repair? This way, i will not risk of a repaired wii getting damaged somewhere down the line. How would they judge the damage of a wii and what to do with it?

Like I said, my Wii works about 60% of the time. When it does not work, it makes the weired sound of reading the disk. I suppose the disk drive was somehow damaged during shipping or it could be an error in manufacturing.

01-08-2008, 10:35 PM	#1
unacart WiiChat Member Join Date: Jan 2008 Posts: 15 Friends: 0	Customer Service Options? Hi, like many others during this holiday season, my Wii has been going through disk error problems. Since it's over a month old, it cannot be replaced by the store. I do want to call customer service and find out what my options are but decided to ask here first. So if I describe my disk error situation, would they just suggest a repair? I've heard others given refurbished ones. Or would they just recommened to clean the disk and other useless suggestions like that? Or should I call at all? My wii is still reading the games about 60% of the time, but I'm quiet annoyed that my brand new wii and new disks are having problems. I know that I'm putting it in correctly and the disks are not scratched at all.

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01-09-2008, 10:25 AM	#2
Skippy WiiChat Member Join Date: Dec 2006 Posts: 1,841 Friends: 1	You should call them, most likely it'll just get worse as time goes on. Ask them about your replacement options and whether you get a refurb, new, or your original repaired.

01-09-2008, 11:23 AM	#3
unacart WiiChat Member Join Date: Jan 2008 Posts: 15 Friends: 0	Is there anyway to get a refurbished instead of a repair? This way, i will not risk of a repaired wii getting damaged somewhere down the line. How would they judge the damage of a wii and what to do with it? Like I said, my Wii works about 60% of the time. When it does not work, it makes the weired sound of reading the disk. I suppose the disk drive was somehow damaged during shipping or it could be an error in manufacturing.

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