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Finally MS doing something about the 3 flashing red lights

Discussion in 'Xbox Consoles' started by ics, Jul 5, 2007.

  1. ics

    ics WiiChat Member

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    source
    http://www.xbox.com/en-US/support/petermooreletter.htm


    Open Letter From Peter Moore
    To our Xbox Community:

    You've spoken, and we’ve heard you. Good service and a good customer experience are areas of the business that we care deeply about. And frankly, we've not been doing a good enough job.

    Some of you have expressed frustration with the customer experiences you have had with Xbox 360; frustration with having to return your console for service after receiving the general hardware error message on the console.

    The majority of customers who own Xbox 360 consoles have had a terrific experience from their first day, and continue to, day in and day out. But when anyone questions the reliability of our product, or our commitment to our customers, it's something I take very seriously.

    We have been following this issue closely, and with on-going testing have identified several factors that can cause a general hardware failure indicated by three flashing red lights on the console. To address this issue, and as part of our ongoing work, we have already made certain improvements to the console.

    We are also implementing some important policy changes intended to keep you in the game, worry-free.

    As of today, all Xbox 360 consoles are covered by an enhanced warranty program to address specifically the general hardware failures indicated by the three flashing red lights on the console. This applies to new and previously-sold consoles. While we will still have a general one year console warranty (two years in some countries), we are announcing today a three-year warranty that covers any console that displays a three flashing red lights error message. If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge—including shipping—for three years from the console’s purchase date. We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past. In doing so, Microsoft stands behind its products and takes responsibility to ensure that every Xbox 360 console owner continues to have a fantastic gaming experience.

    If we have let any of you down in the experience you have had with your Xbox 360, we sincerely apologize. We are taking responsibility and are making these changes to ensure that every Xbox 360 owner continues to have a great experience.

    This will take a few days to roll out globally, and I appreciate your continued patience as we launch this program. I've posted an FAQ that should address some additional questions, and we'll update it over the next few days.

    I want to thank you, on behalf of all us at Microsoft, for your loyalty.
     
  2. The_Mitch

    The_Mitch UNACCEPTABLE

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    and i decided yesterday i wanted to open mine and attempt to fix it. dammit!
     
  3. Sovieto

    Sovieto Banned

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    lol?! youre joking? that would suck if not
    and btw, this is awesome, now im worry free
     
  4. The_Mitch

    The_Mitch UNACCEPTABLE

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    no, im not joking. i opend the case, removed the GPU heatsink, cleaned off the old thermal paste and replaced it with some arctic silver 5 because i thought the error was because the thermal paste wasnt doing a good enough job at transfering the heat from the chip to the heatsink but i guess thats not it because it didnt fix it at all. this pisses me off
     
  5. zeon9881

    zeon9881 Slowly drifting away

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    why not still send it and say u never opened it
     
  6. The_Mitch

    The_Mitch UNACCEPTABLE

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    well i broke the seal (the microsoft sticker thats on the case under the faceplate) and while attempting to open it, i broke one of the clips that hold the case together (it has like 8 just on the back so it doesnt prevent the case from closing at all. cant even tell its broken unless you know a clip was supposed to be there)
     
  7. zeon9881

    zeon9881 Slowly drifting away

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    just say you got the system off of ebay and the guy who sent it said that MS repared it once and aftre that it worked fine

    and say they put in a new paste or something
     
  8. The_Mitch

    The_Mitch UNACCEPTABLE

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    im thinking about sending it in anyways. it couldnt hurt, im guessing they are gonna be getting alot of 360's in soon so they will be too busy to check for stickers. if they do refuse to fix it after seeing it, they will just send it back. it cant hurt!
     
  9. zeon9881

    zeon9881 Slowly drifting away

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    yea then send it
     
  10. ics

    ics WiiChat Member

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    I would send it in.
     
  11. zeon9881

    zeon9881 Slowly drifting away

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    Mitch For Gods Sake Send It
     
  12. The_Mitch

    The_Mitch UNACCEPTABLE

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    im going to but im waiting untill tomarrow to call because ive heard it sometimes takes about an hour of being on hold untll you get to someone who can ship you a box
     
  13. Sovieto

    Sovieto Banned

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    this is costing microsoft over 1 billion dollars
    no longer can we consider them an evil corporation
     
  14. The_Mitch

    The_Mitch UNACCEPTABLE

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    Billy donated BILLIONS of dollars to charity. he used to have something like 75 billion before he donated some of it and now he has like 47 billion. doesnt sound to evil to me lol
     
  15. Sovieto

    Sovieto Banned

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    wow, billions of dollars later and theres still poverty and hunger and poor broke losers on the streets, its almost as if the charities are just taking all the money and spending just enough on some people to keep them alive..
     
  16. Hybrid

    Hybrid :chuckle:

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    Oh god im so happy...GOOO PEter MOOORE!!!!!
     
  17. ---Brian---

    ---Brian--- WiiChat Member

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    Well thats decent enough, but is the majority of broken 360s due to the 3 rings of death?
     
  18. Sovieto

    Sovieto Banned

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    3 rings of death means hardware failure
    so what they mean by "only covering 3 rings of death" is anything but like ****ing it up yourself
     
  19. paintba||er

    paintba||er WiiChat Member

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    If I bought a three year extended warranty from MS do I get three more years after that expires, or do I just get screwed over?
     
  20. zeon9881

    zeon9881 Slowly drifting away

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    oomg i was wondering exatly the same thing and i mean exatly even the screwed part
     

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