I paid £21 for 3000 points so I can download songs. I got to the last one and the two arms that eventually join together to signal that the download is complete was not happening. They travelled so far and stopped so I cancelled the download and wanted to try again. The next thing that happened was a screen came up saying that I had no points left! I'm pretty angry about this, does anybody know what I can do to reclaim those points? I checked the song list in the game to be sure and it's definitely not there. Thanks!