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NEW MEMBER- HELP! Double Dash Jammed in Wii

Discussion in 'Introduce Yourself' started by jbresemann, Dec 13, 2007.

  1. jbresemann

    jbresemann WiiChat Member

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    Hello all---I'm a new member to Wii Chat. I have a VERY serious problem. Yesterday I bought Double Dash (since Wii Mario Kart isn't out until Q1 08) and the disk is JAMMED in my Wii. I can not eject it. It just makes a buzzing noise. When I try to brush the soft black material that surrounds the disk entry area, it looks like there are two metal pieces that block the disk from popping out and that they are permanently locked down.

    Can anyone offer me advice on this? Please! I purchased this Wii at GameStop----had I purchased it at Best Buy I would just return it with the product replacement guarantee.

    Thank you in advance for your assistance.
     
  2. Bliss

    Bliss WiiChat Member

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    Wii Friend Code: 0000-0000-0000-0000
    0000-0000-0000-0000
    call nintendo and send it to them
     
  3. uloseiwin

    uloseiwin WiiChat Member

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    Wii Friend Code: 5255-6055-9906-1575
    5255-6055-9906-1575
    Oh jeez...Ive never gotten a game stuck, I wish I could help. I mean, I wouldnt go fishing in there trying force the disk out, but its got to come out somehow. How did you put it in? Did you have to force it in, or did it slide in like normal?
     
  4. jbresemann

    jbresemann WiiChat Member

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    Slid in like normal. In fact, everything else still works fine. I didn't think there was any problem at all until I attempted to eject Double Dash to play Mario Galaxy and the disk wouldn't come out.
     
  5. Bliss

    Bliss WiiChat Member

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    Wii Friend Code: 0000-0000-0000-0000
    0000-0000-0000-0000
    no def dont go fishin in there..u will break the warranty..just call ninty tell them ur problem and they will tell u to send it to them...thats all.
     
  6. jbresemann

    jbresemann WiiChat Member

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    I should probably know this, but is all of Nintendo's contact information located somewhere in the Wii manuals?
     
  7. laderer5

    laderer5 Wii > Xbox360 +PS3

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    Wii Friend Code: 6636-1630-0874-1365
    6636-1630-0874-1365
    Ouch, i've heard of this happen before.. but coincedentally the other one was with double dash as well:lol:
    They called nintendo and they sent it in and they got it repaired and they said it worked fine after that.
     
  8. Bliss

    Bliss WiiChat Member

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    Wii Friend Code: 0000-0000-0000-0000
    0000-0000-0000-0000
    just go to Nintendo.com to get the numbers...not sure where in the manual they are maybe in the back
     
  9. jbresemann

    jbresemann WiiChat Member

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    I'm a bit slow... lol. I just scoured the nintendo website including customer support but couldn't find a single phone number. Anyone happen to have it?
     
  10. uloseiwin

    uloseiwin WiiChat Member

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    Wii Friend Code: 5255-6055-9906-1575
    5255-6055-9906-1575
    Its definitely in the website and in the manuals, keep looking. My wii wouldnt connect to the internet and I found the Customer Support number in the website.
     
  11. laderer5

    laderer5 Wii > Xbox360 +PS3

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    Wii Friend Code: 6636-1630-0874-1365
    6636-1630-0874-1365
    Contacts

    Nintendo System Set-Up, Troubleshooting and Repair: • Online Customer Service Information
    • email us
    • 1-800-255-3700

    Nintendo Wi-Fi Connection Support: • Online Connection Assistance
    • Hotspot Locator
    • email us
    • 1-800-895-1672

    How to Order Accessories, Replacement Parts and More: • Online Store
    • 1-800-255-3700

    Order Problem Solving: • Online Order FAQ
    • email us
    • 1-800-255-3700
     
  12. uloseiwin

    uloseiwin WiiChat Member

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    Wii Friend Code: 5255-6055-9906-1575
    5255-6055-9906-1575
    I just looked at nintendo.com, and it says for a bunch of the troubleshooting things it says "This indicates a problem with the Wii console and it will need to be repaired. Please call 1-800-255-3700 to discuss available options."

    Under the topic Troubleshooting game disc problems, theres nothing about discs getting stuck, but they have stuff about game discs immediately ejecting.

    You can look around this page and the rest of the nintendo.com customer service pages too. http://www.nintendo.com/consumer/systems/wii/en_na/ts/gameDiscs.jsp#other
     

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