I sent my Wii in a week or so ago because of video issues. I was very impressed with the whole repair process. First I didn't have to even call Nintendo about it. I just filled out an online form and they mailed me a shipping label. It took about 8 days to get it back and I got a brand new one. It had ALL of my settings and Miis in tact. Even my configuration for internet and save states for VC games. They even gave me a letter in the package saying that they were able to replicate the problem I was having and replaced the console with a new one. So just for anyone just dealing with a problem and don't want to send it in, DO IT! This was my experience and don't know if anyone else had a problem with Customer Support.