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Worst Customer Service

Discussion in 'Nintendo Wii Chat' started by laderer5, May 4, 2007.

  1. laderer5

    laderer5 Wii > Xbox360 +PS3

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    Wii Friend Code: 6636-1630-0874-1365
    6636-1630-0874-1365
    I recently sent Nintendo an email concerning a problem with my wii and here it is. They didnt even answer my question and there isnt an answer in the link.... Anyone wanna help me?



    ORIGINAL MESSAGE:
    -----------------


    From: laderer5@hotmail.com
    Posted At: 15:08:46.000 05/01/2007
    Posted To: Nintendo <nintendo@noa.nintendo.com>
    Subject: Webform: Wii > System - Operation/Troubleshooting/Set Up

    Hello, I recently was trying to playing Gamecube games on my wii. I put the
    memory card in Slot A and it couldnt read it but Slot B could. My firends
    Gamecube reads my memory card. But since slot B reads and Slot A dosent, Slot B
    cant read the data while playing the game so wohat should i do? I cant return
    the system to the store since I have Tons of Mii's and 50$ worth of Virtual
    Console games, which i wont get back with my returned console.
    I have read the Wii warranty and i HAVENT bypassed it in anyway I also have a 4
    year Warranty and a reciept.
    Thank You for your help.





    Hello and thank you for contacting Nintendo,

    I'm sorry to hear that you've had a problem with your Wii console. A whole list
    of console troubleshooting topics may be found on our support website. I'm
    confident you will find the answers you seek there. I've provided a direct link
    below:

    http://www.nintendo.com/consumer/systems/wii/en_na/system.jsp

    If you are still unable to find an answer to your question or a resolution to
    your problem, please contact Nintendo's Consumer Service Department by calling
    1-800-255-3700. Representatives are available to set up your repair between
    6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

    One more thing, please check out our important safety information for playing
    Wii on the following web page:

    http://www.nintendo.com/consumer/wiiplay.jsp

    Sincerely,

    Nintendo of America Inc.
    Sharon Matheny
     
  2. ciper

    ciper

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    While it sucks that they sent you a canned response,,, have you considered calling them?
     
  3. ah thats a great "universal" answer that they gave you there :(

    its like they completely ignored your question and stuck up their trouble shooting techniques.

    i say Email them again (that is if the response time was fast) and state that youre capable of trouble shooting, its the fact that you want to have your wii serviced without losing everything that you downloaded
     
  4. laderer5

    laderer5 Wii > Xbox360 +PS3

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    k will do. This will be the 3rd emial.:mad5: Same thing happended all 3 times.
     

  5. are you serious???????? :yikes:


    yeah you need to just call then and tell them that youre not an idiot. sounds like a defect to me if it reads on your buddies wii
     
  6. Darkonix

    Darkonix A.K.A. _-Fear-_-Me-_

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    hey, I had the best customer service ever over the phone. Call em if you can.
     
  7. laderer5

    laderer5 Wii > Xbox360 +PS3

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    it works on gamecubes but doesnt work on my wii
     
  8. Mau

    Mau WiiChat Member

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    I would just call them, don't send anymore emails, is like they respond you back without even looking your email. just call them, I'm pretty sure they will help you over the phone.
     
  9. laderer5

    laderer5 Wii > Xbox360 +PS3

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    does it cost money? (Long Distance)(I live in New york).. And also when could i call them.? Thx

    I could have returned my wii but i have like 50$ of VC games.
     
  10. shouldnt its a 1800 number

    i live in NY too, long island
     
  11. ciper

    ciper

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    LOL Dude! :arf:
    The number is toll free and is listed in your own post! The hours of operation are also listed

    "by calling 1-800-255-3700. Representatives are available to set up your repair between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week."
     
  12. zachp18

    zachp18 me two game systems below

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    call them. i did once and the service wasn't too bad.
     
  13. laderer5

    laderer5 Wii > Xbox360 +PS3

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  14. Blue

    Blue WiiChat Member

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    my brother's wii had to go in, from day one the disc drive would mess up on wii games (not gamecube games) He paid nothing, as they send you a label to ship it out. He got it back pretty quick within like two weeks and the wii was the same console with all of the same downloaded content and mii's and works great now!

    Sounds like your wii needs to be sent in. Now is the memory card a nintendo brand or an off brand? Maybe the wii doesn't like the off brand cards.
     
  15. Squall7

    Squall7 A li'l bit different

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    Source: http://www.n-sider.com/newsview.php?type=story&storyid=2638
    Well, you could always go with the Fix It option...
     
  16. Wii_BrEnDo2007

    Wii_BrEnDo2007 Gran Turismo

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    they are really good on teh phone
     
  17. Happy

    Happy Dobedobebo

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    Yeah, like everyone else said. Don't be shy to talk to them on the phone, they can't sent automatic responses on the phone so you are more likely to get a proper answer.
     
  18. EVILFOXHOUND

    EVILFOXHOUND WiiChat Member

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    Yep, i agree, phone them.

    On a plus side, i think that Nintendo's customer service is top notch. When my power supply died and I sent it to them last week. I was sent a brand new one in two days! Superb service.
     

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website to go instead of calling consumer service for the wii