Trouble Shooting Guide

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Certified Public Asshole
Nov 15, 2006
Chicago, IL
Wii Online Code
This is exactly from the Wii Manual, so without further a due:

Trouble Shooting (Before seeking assitance, review the following problems and solutions.)

No Picture on TV Screen

-Make sure you have completed all steps, in the order that they appear, on the Quick Setup sheet included with your system.

- Make sure that all components of your setup are plugged into the power outlets and that all components are turned ON.

- Make sure that cable connections are correctly installed and that all plugs are securely plugged into the approrpiate connectors.

- Make sure that the INPUT settings are correct for your particular setup. (Review page 18 on Input Select information.)

(I will put the Input Select Information on here.)

Input Select Information

The input select allows you to switch between the different inputs on your TV or VCR.

Manufacturers of TVs and VCRs use different names and locations for "input select". The common names for the input select are: input, select, input select, line, line in, source, in, EXT, and AUX. Consult your TV or VCR instruction manual for details.

Note: More information on "Input Select" is available on our web site at

Locate the input select for the component that the Wii AV Cable is connected to (either the TV or VCR). The most common locations for input select are:

A button on the front of the TV or VCR.

A button on the remote control.

A high-numbered or low numbered channel (92, 99,00, or 02) on the TV or VCR.

An on-screen menu selection.

(Now back to the regular section)

No sound is hear or sound quality is poor

Make sure the TV volume is not turned off or muted.

Make sure that all audio connections are correctly installed and that all plugs are securely plugged into the appropriate connectors.

Make sure that the INPUT settings are correct for your particular setup. (Review page 18 on input select information.)

The sound in some games doesn't begin until the game begins.

If you have a mono TV or VCR and have left one of the audio cables unconnected you may not get all game sounds. Use a "Y" Adapter to get both left and right sound channels.

If your TV or VCR has both mono and stereo options, make sure it is set to match your setup.

Check the instruction booklet of for the game you are playing to see if there are volume controls or mono/stereo options that can be set from within the game.

The console Power LED does not come on, or goes off during game play

Make sure the AC Adapter is plugged into both the wall outlet and the back of the console.

If the light is still off, disconnect the AC Adapter plug from the wall outlet, wait 2 minutes and plug it back into the outlet. Turn the console power ON.

Wii Remote does not work or works erratically

Review the Sensor Bar setup instructions in this manual to insure proper placement. (Sensor bar instructions for coming soon.)

Make sure the batteries are not depleted.

Resynchronize the remote. (See pages 20-21) (Also coming soon.)

Check the instruction booklet for the game you are playing to make sure you are using the correct controller or accessory.

Make sure no objects are blocking the signals between the Sensor Bar, the Wii console and the Wii Remote.

Use the Sensor Bar Stand if the Sensor Bar is located under the TV.

The following conditions can interfere with the operation of the remote:

Using the remote too close or too far from the Sensor Bar. The optimal distance is between 3 and 8 feet.

Bright light sources, including sunlight, behind or near the TV, shining towards the remote or reflecting off of the TV screen.

Highly reflective surfaces near the Sensor Bar.

Sources of infrared light in the gameplay area such as electric, propane, or kerosene heaters, flames from fireplaces or candles, and stoves or other sources of heat.

If you think any of these conditions are affecting the operation of the remote, try removing or reducing the source of interference.

Wii Remote or controller accessory buttons stick

Clean sticking buttons using the following procedure:

1. For the Wii Remote, remove batteries and disconnect any accessories before cleaning.

2. Use an unused toothbrush and hot tape water. Do not use boiling water, soap or detergent.

3. Dip the toothbrush in hot water and shake off excess amount. Lightly scrub sticking buttons, working bristles around sides of buttons and into cracks.

4. Dry controller with soft cloth or towel and let air dry for at least 2 hours.

5. Test buttons and repeat procedure if necessary. Do not submerge in, or pour any type of liquid onto a controller or accessory.

Game Disc will not operate in console

Note: Game Discs will not start automatically. You must start disc games from the Disc Channel on the Channel Menu screen.

Check to be sure that the Game Disc is clean and in good condition. If dirty, wipe with a soft cloth (My note: Preferably, velvet), from the center to the outside. Do not wipe with a circual motion.

Eject the Game Disc, and turn the power OFF and then ON. Reinsert the disc and try playing the game again.

Check that the Game Disc will work on your version of the Wii. This system will only work with Game Discs made for use in the USA, Canada, Mexico and Latin America.

If your Wii system does not operatre correctly after trying these trouble shooting steps, DO NOT return the console to the store. You will lose saved game data and all Wii Shop Channel downloads and Wii Points.
Visit for additional troubleshooting and repair options or call 1-800-255-3700.
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