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WOW ... just wow! (customer service)

Discussion in 'Xbox Consoles' started by sam13_90, Mar 12, 2008.

  1. sam13_90

    sam13_90 Mystic Master Sam

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    Wii Friend Code: 1952-6600-8624-7120
    1952-6600-8624-7120
    when i got my xbox on christmas, it RRoD first day. i send in for a repair, they send in a box, my xbox starts working again so i dont send in the xbox, the repair expires and i have to get a new repair, the box does not come because the order did not get processed. i call them again and get a new box, I send in the xbox and i get it back a week later in february.

    6 days later while playing halo, the disk drive breaks and does not read disks, i call for a repair and the woman is appalled at what has happened, she says she is going to send me a bigger box so i can send in the power supply.

    box comes to my house, regular sized one, i call xbox customer support again and they say sorry and they cancel the order. he then tells me that i did not need the bigger box and will send me a regular sized one in the mail. I HAVE ONE SITTING RIGHT NEXT TO ME!!!!!!!!!!!!!!!!!!!

    I call a week later because the box has not come. the order had not gone through and they send a new box my way.

    i got the box today and dropped it off at purolator for shipment.

    over all i have 3 spare boxes i do not need, 3 cancelled orders, 2 boxes not sent out and 2 repaired xbox's IN THE SPAN OF 3 MONTHS!!!!!

    **just needed to vent. comment and post your stories**


    p.s. didn't notice till after i posted that the title is wrong, its customer not custermer
     
    #1 sam13_90, Mar 12, 2008
    Last edited: Mar 12, 2008
  2. Xenithion

    Xenithion Where am I?

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    Wouldn't YOU like to know!?!?!
    Wii Friend Code: 0409-6746-6379-6329
    0409-6746-6379-6329
    That is Microsoft for you I suppose...
    They don't know what they are doing.
    RRoD: The only ring Master Chief CAN'T deal with.

    Hmmm.... A Nintendo OS..... Nice...Maybe....
     
  3. JMac76913

    JMac76913 WiiChat Member

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    Location:
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    Wii Friend Code: 8709-8714-6665-1243
    8709-8714-6665-1243
    wow... wasn't expecting to see this. I just called them today for a repair on my system that just had RRoD for the 2nd time now. I have a launch system that was repaired before and just not broke down for the 2nd time. I have had nothing but great service from them, no run-arounds, nothing! Sorry to hear about your problems, especially since you have only had the system for 3 months! Hopefully everything else goes smoothly for ya though.

    Thank god I still have my Wii to play now that the 360 is down and out for a bit!
     
  4. Sovieto

    Sovieto Banned

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    well indians arent the greatest for customer support, but they are the cheapest!
     
  5. sam13_90

    sam13_90 Mystic Master Sam

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    Wii Friend Code: 1952-6600-8624-7120
    1952-6600-8624-7120
    lmao
    i just wish that they would try to get rid of their accent, cause half the time i cannot understand them.

    also i would be going crazy right now if i did not have any videogames to play.
    THANK YOU SMASH BROS!!!!!!
     
  6. Sovieto

    Sovieto Banned

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    an indian trying to put on an american accent would just be more awkward. im just more annoyed when they are like:

    Hello! My name is Fred.

    In an indian accent..
     
  7. T3kNi9e

    T3kNi9e Conquistador

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    Hmmm, sorry for you I guess. I never had problems with them.

    The same thing happened to me. I get RROD and when I got it back I played CoD4 for 9 days and disc drives break after the loud grinding noise. I called and the lady was also suprised so she said she would let them know that this is the 2nd time and only 9 days after. She said I would get a bigger box for the power supply. But unlike you I did recieve a bigger box and I sent it off. The only problem I had is it took them 4 extra business days for me to get it back (I get it back today according to fedex, its in my city now).

    I was told that when they send you a bigger box for the power supply this usually means they will completely replace your Xbox, but I don't know if this is true yet, i'll know this afternoon.
     
  8. sam13_90

    sam13_90 Mystic Master Sam

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    Wii Friend Code: 1952-6600-8624-7120
    1952-6600-8624-7120
    when i got my xbox repaired for the first time, i got it back and it was not the same system that i had before, it had a totally different serial # and the manufacture date was in January of 2007 when the manufacture date of my first one was October of 2007.
     
  9. FRuMMaGe

    FRuMMaGe Waluigi's #1 Fan!

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    Wii Friend Code: 2482-6460-3144-9934
    2482-6460-3144-9934
    Will you be interested in changing your current service providings to a service providings which offers you better dealings than your current dealings?
     

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