Xbox 360 repair ... faceplate?

[sam13_90]

like in my last thread, i asked about the time period on the repair order. it turns out that it did expire, so i am getting a new repair order.
when i talked to the lady at customer service, she said for me to leave the white faceplate on ... oh then she saw that i have the elite. she told me to take off the faceplate because they are going to replace the unit with a refurb. she told me to send it in with no faceplate.

is this right? or was she confused?
any help is appreaciated!

 

[T3kNi9e]

Hmm, not sure :/ They told me no faceplate but im not sure if they meant custom faceplates or the original one. If they meant original then I duno :/ I don't even know how to take the faceplate off.

Here's an article about the process. This guy took it off and sent in a naked console:

http://www.unscripted360.com/2007/09/21/360-repair-process-step-by-step/