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Xbox 360 repair ... faceplate?

Discussion in 'Xbox Consoles' started by sam13_90, Feb 1, 2008.

  1. sam13_90

    sam13_90 Mystic Master Sam

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    Location:
    canada
    Wii Friend Code: 1952-6600-8624-7120
    1952-6600-8624-7120
    like in my last thread, i asked about the time period on the repair order. it turns out that it did expire, so i am getting a new repair order.
    when i talked to the lady at customer service, she said for me to leave the white faceplate on ... oh then she saw that i have the elite. she told me to take off the faceplate because they are going to replace the unit with a refurb. she told me to send it in with no faceplate.

    is this right? or was she confused?
    any help is appreaciated!
     
  2. T3kNi9e

    T3kNi9e Conquistador

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    Hmm, not sure :/ They told me no faceplate but im not sure if they meant custom faceplates or the original one. If they meant original then I duno :/ I don't even know how to take the faceplate off.

    Here's an article about the process. This guy took it off and sent in a naked console:

    http://www.unscripted360.com/2007/09/21/360-repair-process-step-by-step/
     

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